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Environment:  Oracle Cloud Portal, My Services   Resolution: To download reports from My Services > Documents, you will need to ensure you have Adobe Acrobat Reader installed on your...

Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...

Environment: All supported versions Resolution: The screen flickering with Windows 7 and the CX application is a Windows 7 design limitation based on the kernel stack size. Once the hierarchy of...

Environment: WebDAV, Windows 7, TLS Protocol Oracle B2C Service, all supported versions Issue: Unable to establish a WebDAV connection to the customer portal using the "Map Network Drive"...

Environment: All Supported .NET versions of Oracle B2C Service Issue: Support by Microsoft is ending for Windows 7 and some versions of Microsoft .NET framework. See Notes below! In keeping with...

Environment: Analytics Oracle B2C Service Resolution: When creating reports that include a custom menu field, the specific menu item is restricted to be 40 characters. If you wish to customize the...

Environment: Intelligent Advisor Resolution: Intelligent Advisor (OPA) cannot currently handle attachment sizes bigger than 50MB combined in a single interview. If the individual attachment size...

Environment:  Analytics, Enhanced console Oracle B2C Service Issue: When exporting a report from the console, in Excel some columns are hidden (width=0), while in PDF format they are missing...

Environment: Analytics Resolution: 1. From Reports Explorer, open the report 2. At the bottom of the pop-up window, click Settings > Enter Search Design Mode 3. Note that the filter search pop-up...